Surveys are a key way to better understand what your audience thinks of your event.
When managing an event, you'll see an option to enable a post-event survey to automatically be sent out to guests:
From there, you'll be able to configure your survey with the following options:
Enable NPS score collection
Add a custom message that's shown to guests when they receive the survey email
Collect responses anonymously
Add a series of custom questions that can be required or optional in the survey
Add a custom message that's shown after filling out the survey
Send via Slack, Teams, Email, or a combination.
If enabled, an email will be sent immediately after the event ends that looks like this:
Users will be prompted to fill out the survey on your dashboard. The survey for each event will always be available at the following link:
Survey results can be found in the "Analytics" tab of your event admin page. Scroll to the bottom to see your analytics here:
Understanding Results & NPS Scores
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.
You can learn more about how NPS scores work here.